The Digital Transformation of Public Services and Citizen-Centricity in Türkiye: A Comparative Analysis of Chatbot Applications in Central and Local Governments

HATİPOĞLU O. G., AKSU D., DENİZ G.

TURKISH STUDIES, cilt.21, sa.1, ss.1367-1423, 2026 (SSCI, Scopus)

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 21 Sayı: 1
  • Basım Tarihi: 2026
  • Doi Numarası: 10.7827/turkishstudies.95071
  • Dergi Adı: TURKISH STUDIES
  • Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus, IBZ Online, Historical Abstracts, Index Islamicus, MLA - Modern Language Association Database, Political Science Complete, Public Affairs Index, MLA International Bibliography, Political Science Abstract (IPSA), Social Sciences Abstracts, Academic Search Ultimate (EBSCO), Sociology Source Ultimate (EBSCO)
  • Sayfa Sayıları: ss.1367-1423
  • Yozgat Bozok Üniversitesi Adresli: Evet